Mersin B\u00fcy\u00fck\u015fehir Belediyesi Mersin Su ve Kanalizasyon \u0130daresi (MESK\u0130) Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc, ‘Entegre Y\u00f6netim Sistemi’ kapsam\u0131nda yap\u0131lan d\u0131\u015f denetimi ba\u015far\u0131yla tamamlayarak; TS EN ISO 9001 Kalite Y\u00f6netim Sistemi, TS ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi, TS EN ISO 14001 \u00c7evre Y\u00f6netim Sistemi, TS ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi, TS ISO\/IEC 27001 Bilgi G\u00fcvenli\u011fi Y\u00f6netim Sistemi sertifikalar\u0131yla belgelendirildi.<\/p>\n
MESK\u0130, ‘Entegre Y\u00f6netim Sistemi’ kapsam\u0131nda ba\u015far\u0131l\u0131 \u00e7al\u0131\u015fmalar\u0131na devam ediyor<\/p>\n
Mersin B\u00fcy\u00fck\u015fehir Belediye Ba\u015fkan\u0131 Vahap Se\u00e7er \u00f6nc\u00fcl\u00fc\u011f\u00fcnde kalite standartlar\u0131n\u0131 art\u0131rarak hizmetlerini aral\u0131ks\u0131z s\u00fcrd\u00fcren MESK\u0130, birden fazla y\u00f6netim sistemini bir araya getirdi\u011fi ‘Entegre Y\u00f6netim Sistemi’ ile ba\u015far\u0131lar\u0131na yenilerini ekliyor. \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi \u015eube M\u00fcd\u00fcrl\u00fc\u011f\u00fc koordinesinde; T\u00dcRKAK (T\u00fcrk Akreditasyon Kurumu) akrediteli ba\u011f\u0131ms\u0131z bir belgelendirme kurulu\u015fu taraf\u0131ndan hizmet alan\u0131ndaki t\u00fcm birimleri incelenen MESK\u0130, d\u0131\u015f tetkiki ba\u015far\u0131yla tamamlam\u0131\u015ft\u0131. Denetimden ba\u015far\u0131yla ge\u00e7en MESK\u0130; TS EN ISO 9001 Kalite Y\u00f6netim Sistemi, TS ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi, TS EN ISO 14001 \u00c7evre Y\u00f6netim Sistemi, TS ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi, TS ISO\/IEC 27001 Bilgi G\u00fcvenli\u011fi Y\u00f6netim Sistemi sertifikalar\u0131n\u0131 ald\u0131.<\/p>\n
Eltez Uygu\u00e7: “MESK\u0130, uluslararas\u0131 standartlarda 5 y\u00f6netim sistemi belgesi ald\u0131”<\/p>\n
MESK\u0130’nin, sosyal sorumluluklar\u0131n\u0131n bilincinde ve vatanda\u015fa \u00f6nem veren bir kurulu\u015f oldu\u011funu ifade eden \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi \u015eube M\u00fcd\u00fcr\u00fc ve Entegre Y\u00f6netim Sistemi Y\u00f6netim Temsilcisi Aybeniz Eltez Uygu\u00e7, “MESK\u0130, \u00e7al\u0131\u015fanlar\u0131n\u0131n sa\u011fl\u0131kl\u0131 ve g\u00fcvenli bir ortamda g\u00f6rev yapmas\u0131n\u0131 sa\u011flayarak, \u00e7evreye de\u011fer vererek hizmetlerini ger\u00e7ekle\u015ftirirken, vatanda\u015f memnuniyetini daha da art\u0131rmak i\u00e7in \u00e7\u0131kt\u0131\u011f\u0131 Entegre Y\u00f6netim Sistemi yolculu\u011funda da, uluslararas\u0131 standartlar\u0131 kullanm\u0131\u015f ve 5 y\u00f6netim sistem belgesini almaya hak kazanm\u0131\u015ft\u0131r. Bundan dolay\u0131 \u00e7ok mutluyuz” diye konu\u015ftu.<\/p>\n
Erdo\u011fan: “Hizmet kalitesinin artmas\u0131yla, vatanda\u015f memnuniyeti de artacak”<\/p>\n
\u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi’nin, insan\u0131n fizyolojik ve psikolojik durumunun korunmas\u0131 ve iyi hale getirilmesi i\u00e7in yap\u0131lan uygulamalar oldu\u011funu belirten \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6neticisi \u00d6mer Erdo\u011fan, “\u0130nsan\u0131n en temel hakk\u0131 olan ya\u015fam hakk\u0131n\u0131 korumak, i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011finin as\u0131l amac\u0131d\u0131r. MESK\u0130 Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc olarak bug\u00fcne kadar yapm\u0131\u015f oldu\u011fumuz \u00e7al\u0131\u015fmalar\u0131, TS ISO 45001 Y\u00f6netim Sistemi belgesini almaya hak kazanarak ta\u00e7land\u0131rd\u0131k. \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n daha sa\u011fl\u0131kl\u0131 ve g\u00fcvenli bir ortamda g\u00f6rev yapmas\u0131, hizmet kalitemizi ve vatanda\u015f memnuniyetini art\u0131racakt\u0131r” dedi.<\/p>\n
\u00c7ubuk\u00e7u: “MESK\u0130, vatanda\u015flar\u0131n ba\u015fvurular\u0131n\u0131 dikkate almaya devam ediyor”<\/p>\n
MESK\u0130 olarak etkin bir y\u00f6netim anlay\u0131\u015f\u0131yla t\u00fcm abonelerin ihtiya\u00e7 ve beklentilerini kar\u015f\u0131lamak, memnuniyet d\u00fczeyini art\u0131rmak, zaman\u0131nda, kaliteli ve kesintisiz hizmet sunabilmek i\u00e7in ISO 9001 Kalite Y\u00f6netim Sistemi ve ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi’ni kurarak belgelendirdiklerini kaydeden Kalite Y\u00f6neticisi Elif \u00c7ubuk\u00e7u, “T\u00fcm abonelerimizin, payda\u015flar\u0131m\u0131z\u0131n, bize memnuniyet ve \u015fik\u00e2yetlerini iletmek isteyen herkesin ula\u015fabildi\u011fi ALO 185 \u00f6neri, istek ve \u015fik\u00e2yet hatt\u0131m\u0131z, TEKS\u0130N uygulamam\u0131z, kurumsal internet sitemiz ve y\u00fcz y\u00fcze yap\u0131lan ba\u015fvurular do\u011frultusunda; hizmetlerimizi s\u00fcrekli iyile\u015ftirerek, vatanda\u015flar\u0131m\u0131zla birlikte y\u00fcr\u00fctmekteyiz” ifadelerini kulland\u0131.<\/p>\n
Aktan: “\u00c7evre kirlili\u011fine, kaynaktan ba\u015flayarak m\u00fcdahale ediyoruz”<\/p>\n
\u00c7evre Y\u00f6neticisi Nezihe Aktan; “Mersin’de vatanda\u015flar\u0131m\u0131za verdi\u011fimiz \u00e7evre hizmetlerinde 14001 \u00c7evre Y\u00f6netim Sistemi’ni uygulayarak, \u00e7evresel kalite anlay\u0131\u015f\u0131n\u0131 y\u00fckseltmeye devam ediyoruz. \u0130daremizin hizmet alan\u0131nda uygulad\u0131\u011f\u0131 bu sistemle \u00e7evreye de\u011fer vererek, kirlili\u011fin kaynaktan ba\u015flay\u0131p kontrol alt\u0131na al\u0131nmas\u0131n\u0131 ve azalt\u0131lmas\u0131n\u0131 sa\u011fl\u0131yoruz” dedi.<\/p>\n
\u0130zg\u00f6rd\u00fc: “Vatanda\u015flar\u0131n bilgilerinin g\u00fcvenli\u011fi MESK\u0130 ile emin ellerde”<\/p>\n
\u0130dare b\u00fcnyesinde bilgi g\u00fcvenli\u011finin sa\u011flanmas\u0131, uygulanmas\u0131, s\u00fcrd\u00fcr\u00fclmesi ve s\u00fcrekli iyile\u015ftirilmesi i\u00e7in \u00e7al\u0131\u015fmalar\u0131n yap\u0131ld\u0131\u011f\u0131n\u0131 ve bu sayede vatanda\u015flara ait bilgilerin g\u00fcvenli\u011finin sa\u011fland\u0131\u011f\u0131n\u0131 ifade eden Bilgi G\u00fcvenli\u011fi Y\u00f6netim Sistemi Temsilcisi Ahmet \u0130zg\u00f6rd\u00fc, “Bu kapsamda ISO 27001 Bilgi G\u00fcvenli\u011fi Y\u00f6netim Sistemi kurulmu\u015f olup, d\u0131\u015f denetim ba\u015far\u0131l\u0131 bir \u015fekilde ger\u00e7ekle\u015ftirilerek, kurumumuzun belge almas\u0131 sa\u011flanm\u0131\u015ft\u0131r” \u015feklinde konu\u015ftu.<\/p>\n","protected":false},"excerpt":{"rendered":"
Mersin B\u00fcy\u00fck\u015fehir Belediyesi Mersin Su ve Kanalizasyon \u0130daresi (MESK\u0130) Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc, ‘Entegre Y\u00f6netim Sistemi’ kapsam\u0131nda yap\u0131lan d\u0131\u015f denetimi ba\u015far\u0131yla tamamlayarak; TS EN ISO 9001 Kalite Y\u00f6netim Sistemi, TS ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi, TS EN ISO 14001 \u00c7evre Y\u00f6netim Sistemi, TS ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi, TS ISO\/IEC 27001 Bilgi G\u00fcvenli\u011fi […]<\/p>\n","protected":false},"author":2,"featured_media":28755,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,11],"tags":[],"class_list":["post-28754","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manset","category-teknoloji"],"views":31,"_links":{"self":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/28754"}],"collection":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=28754"}],"version-history":[{"count":0,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/28754\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/media\/28755"}],"wp:attachment":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=28754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=28754"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=28754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}