{"id":47497,"date":"2025-11-06T14:09:31","date_gmt":"2025-11-06T11:09:31","guid":{"rendered":"https:\/\/mersinkadingazetesi.com\/?p=47497"},"modified":"2025-11-06T14:09:32","modified_gmt":"2025-11-06T11:09:32","slug":"vatandas-memnuniyetinde-oncu-kurum-mersin-buyuksehir-belediyesi","status":"publish","type":"post","link":"https:\/\/mersinkadingazetesi.com\/?p=47497","title":{"rendered":"VATANDA\u015e MEMNUN\u0130YET\u0130NDE \u00d6NC\u00dc KURUM: MERS\u0130N B\u00dcY\u00dcK\u015eEH\u0130R BELED\u0130YES\u0130"},"content":{"rendered":"\n

Mersin B\u00fcy\u00fck\u015fehir Belediyesi, vatanda\u015f odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131n\u0131 uluslararas\u0131 standartlarla uyumlu hale getirerek \u00f6nemli bir kurumsal ba\u015far\u0131ya daha imza att\u0131. T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan ger\u00e7ekle\u015ftirilen kapsaml\u0131 denetimler sonucunda B\u00fcy\u00fck\u015fehir, ‘ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesi’<\/em><\/strong> almaya hak kazand\u0131.<\/p>\n\n\n\n

ISO 9001 Kalite Y\u00f6netim Sistemi, ISO 14001 \u00c7evre Y\u00f6netim Sistemi, ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi, ISO 50001 Enerji Y\u00f6netim Sistemi, ISO 39001 Yol Trafik G\u00fcvenli\u011fi Y\u00f6netim Sistemi ve ‘ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemini <\/em><\/strong>b\u00fcnyesinde entegre \u015fekilde y\u00fcr\u00fcten B\u00fcy\u00fck\u015fehir, yurtta\u015flara kaliteli ve g\u00fcvenilir hizmet anlay\u0131\u015f\u0131n\u0131 uluslararas\u0131 standartlara uygun hale getirerek, T\u00fcrkiye’de \u00f6rnek belediyeler aras\u0131na girdi.<\/p>\n\n\n\n

Vatanda\u015f odakl\u0131, \u015feffaf ve s\u00fcrd\u00fcr\u00fclebilir y\u00f6netim…<\/strong><\/p>\n\n\n\n

Bu ba\u015far\u0131yla birlikte B\u00fcy\u00fck\u015fehir; hizmet sunumunda kalite, g\u00fcvenlik, \u00e7evre bilinci, enerji verimlili\u011fi ve vatanda\u015f memnuniyetini b\u00fct\u00fcnc\u00fcl bir \u015fekilde ele ald\u0131\u011f\u0131n\u0131 ortaya koyman\u0131n yan\u0131 s\u0131ra; vatanda\u015flardan gelen talep, \u00f6neri ve \u015fik\u00e2yetlerin etkin bi\u00e7imde y\u00f6netilmesi, enerji t\u00fcketiminin azalt\u0131lmas\u0131, \u00e7al\u0131\u015fan sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011finin korunmas\u0131, \u00e7evresel etkilerin minimize edilmesi ve trafik g\u00fcvenli\u011finin art\u0131r\u0131lmas\u0131 gibi konularda uluslararas\u0131 standartlarda s\u00fcre\u00e7ler y\u00fcr\u00fctt\u00fc\u011f\u00fcn\u00fc de kan\u0131tlad\u0131.<\/p>\n\n\n\n

Sistemin entegrasyonu sayesinde B\u00fcy\u00fck\u015fehir; t\u00fcm birimlerinde s\u00fcrekli iyile\u015ftirme k\u00fclt\u00fcr\u00fcn\u00fc, veri temelli karar alma mekanizmalar\u0131n\u0131 ve kurumsal performans \u00f6l\u00e7\u00fcm\u00fcn\u00fc g\u00fc\u00e7lendirdi. Ayr\u0131ca y\u00f6netim sistemleri ile belediye hizmetlerinde kaynak verimlili\u011fini art\u0131r\u0131rken; vatanda\u015f memnuniyeti, \u00e7evre koruma ve \u00e7al\u0131\u015fan g\u00fcvenli\u011fi gibi alanlarda s\u00fcrd\u00fcr\u00fclebilir geli\u015fmeyi de destekledi\u011fini belgeledi.<\/p>\n\n\n\n

Ba\u015fer: “Olduk\u00e7a yo\u011fun bir tetkik s\u00fcreci ge\u00e7irdik ve belgemizi almaya hak kazand\u0131k”<\/strong><\/p>\n\n\n\n

Mersin B\u00fcy\u00fck\u015fehir Belediyesi Bas\u0131n Yay\u0131n ve Halkla \u0130li\u015fkiler Dairesi Ba\u015fkan\u0131 Ezgi Ba\u015fer; B\u00fcy\u00fck\u015fehir Belediyesi’nin 5 adet y\u00f6netim sistemi belgesi oldu\u011funu,  Halkla \u0130li\u015fkiler M\u00fcd\u00fcrl\u00fc\u011f\u00fc’ne ba\u011fl\u0131 TEKS\u0130N \u0130leti\u015fim Koordinasyon ve \u00c7a\u011fr\u0131 Merkezi i\u00e7in ‘10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi’<\/em><\/strong>ne ba\u015fvurduklar\u0131n\u0131 ifade ederek,  Alo 185 Teksin \u00c7a\u011fr\u0131 Merkezi’nin 2020’den bu yana MESK\u0130 ve B\u00fcy\u00fck\u015fehir ortak \u00e7at\u0131s\u0131 alt\u0131nda hizmet verdi\u011fini belirtti. Ba\u015fer, “Bu hizmeti belgelendirmek istedik.  Bir birim, y\u00f6netim sistemlerine ba\u011fl\u0131 olacak \u015fekilde \u00e7al\u0131\u015ft\u0131\u011f\u0131nda her zaman daha profesyonel gidece\u011fini d\u00fc\u015f\u00fcn\u00fcyoruz.  Ba\u015fkan\u0131m\u0131z Vahap Se\u00e7er de bizi hep y\u00f6netim sistemleriyle \u00e7al\u0131\u015fmaya te\u015fvik eden bir y\u00f6netici. Bu sebeple 10002’ye ba\u015fvuru yapt\u0131k. 3 g\u00fcn boyunca T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc tetkik heyetimiz buradayd\u0131.  Olduk\u00e7a yo\u011fun bir tetkik s\u00fcreci ge\u00e7irdik”<\/strong> dedi.<\/p>\n\n\n\n

Kalite Y\u00f6netimi ve Kent Ara\u015ft\u0131rmalar\u0131 \u015eube M\u00fcd\u00fcrl\u00fc\u011f\u00fc’n\u00fcn koordinesinde olan tetkik program\u0131nda, \u00c7a\u011fr\u0131 Merkezi’nin lokomotifi g\u00f6revini g\u00f6ren Bas\u0131n Yay\u0131n ve Halkla \u0130li\u015fkiler Dairesi Ba\u015fkanl\u0131\u011f\u0131 olarak i\u015fin i\u00e7inde olduklar\u0131n\u0131 s\u00f6zlerine ekleyen Ba\u015fer, “Ald\u0131\u011f\u0131m\u0131z geri d\u00f6n\u00fctlere g\u00f6re de belgemizi almaya hak kazand\u0131k. Raporda yer alan d\u00f6n\u00fctlerle; ‘sistemimizi daha iyi nas\u0131l yapabiliriz, nas\u0131l daha iyiye g\u00f6t\u00fcrebiliriz, bir sonraki denetime kadar neler ekleyebiliriz?’<\/em> diye canla ba\u015fla \u00e7al\u0131\u015fmam\u0131za devam edece\u011fiz”<\/strong> ifadelerini kulland\u0131.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mersin B\u00fcy\u00fck\u015fehir Belediyesi, vatanda\u015f odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131n\u0131 uluslararas\u0131 standartlarla uyumlu hale getirerek \u00f6nemli bir kurumsal ba\u015far\u0131ya daha imza att\u0131. T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan ger\u00e7ekle\u015ftirilen kapsaml\u0131 denetimler sonucunda B\u00fcy\u00fck\u015fehir, ‘ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi Belgesi’ almaya hak kazand\u0131. ISO 9001 Kalite Y\u00f6netim Sistemi, ISO 14001 \u00c7evre Y\u00f6netim Sistemi, ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi, […]<\/p>\n","protected":false},"author":2,"featured_media":47498,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-47497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manset"],"views":4,"_links":{"self":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/47497"}],"collection":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=47497"}],"version-history":[{"count":1,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/47497\/revisions"}],"predecessor-version":[{"id":47499,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/47497\/revisions\/47499"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/media\/47498"}],"wp:attachment":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=47497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=47497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=47497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}