{"id":49443,"date":"2026-01-06T10:06:02","date_gmt":"2026-01-06T07:06:02","guid":{"rendered":"https:\/\/mersinkadingazetesi.com\/?p=49443"},"modified":"2026-01-06T10:06:03","modified_gmt":"2026-01-06T07:06:03","slug":"vatandaslarin-cozum-adresi-teksin-2026-yilina-hazir","status":"publish","type":"post","link":"https:\/\/mersinkadingazetesi.com\/?p=49443","title":{"rendered":"VATANDA\u015eLARIN \u00c7\u00d6Z\u00dcM ADRES\u0130 TEKS\u0130N 2026 YILINA HAZIR"},"content":{"rendered":"\n

Mersin B\u00fcy\u00fck\u015fehir Belediyesi’nin, ‘Mersin Tek Noktadan \u00c7\u00f6z\u00fcm Merkezi’<\/em><\/strong> slogan\u0131yla 2020 y\u0131l\u0131nda hayata ge\u00e7irdi\u011fi ‘Teksin Mersin \u0130leti\u015fim Merkezi’<\/strong>, 2025 y\u0131l\u0131nda da \u00e7\u00f6z\u00fcm odakl\u0131 yakla\u015f\u0131m\u0131yla vatanda\u015flar\u0131n yan\u0131nda olmaya devam etti. Vatanda\u015flar\u0131n kilometrelerce \u00f6teden dahi tek \u00e7a\u011fr\u0131 ile ula\u015fabildi\u011fi Teksin, 2025 y\u0131l\u0131nda 1 milyon 250 bin \u00e7a\u011fr\u0131y\u0131 yan\u0131tlad\u0131. Teksin Mersin, vatanda\u015flar\u0131n 7 g\u00fcn 24 saat boyunca 185 numaral\u0131 hatt\u0131 arayarak, ayn\u0131 zamanda sosyal medya ve WhatsApp \u00fczerinden de B\u00fcy\u00fck\u015fehir’e ula\u015fabilmesini sa\u011flayan bir sistem olarak hizmet veriyor. MESK\u0130 ve B\u00fcy\u00fck\u015fehir Belediyesi ile ilgili taleplerin al\u0131n\u0131p ilgili birimlere iletilerek, vatanda\u015flar\u0131n ba\u015fvurular\u0131na geri d\u00f6n\u00fc\u015f sa\u011flan\u0131yor. Vatanda\u015flar \u00e7\u00f6z\u00fcm s\u00fcrecini SMS ile de takip edebiliyor.<\/p>\n\n\n\n

Teksin Mersin, 2025 y\u0131l\u0131nda 1 milyon 250 bin \u00e7a\u011fr\u0131y\u0131 yan\u0131tlad\u0131 ve \u00e7\u00f6z\u00fcme kavu\u015fturdu<\/strong><\/p>\n\n\n\n

Vatanda\u015flar\u0131n memnuniyetini esas alan Teksin Mersin arac\u0131l\u0131\u011f\u0131yla, 2020 y\u0131l\u0131ndan bu yana  5 milyon 276 bin 338 g\u00f6r\u00fc\u015fme sa\u011flanm\u0131\u015f olup \u00e7\u00f6z\u00fcme kavu\u015fturuldu. 2025 y\u0131l\u0131nda da merkez arac\u0131l\u0131\u011f\u0131yla 1 milyon 250 bin \u00e7a\u011fr\u0131n\u0131n yan\u0131tlanmas\u0131yla, Mersinlilerin t\u00fcm talepleri de\u011ferlendirilerek ilgili birimler taraf\u0131ndan \u00e7\u00f6z\u00fcme ula\u015ft\u0131r\u0131ld\u0131. \u0130l\u00e7elerde ya\u015fayan vatanda\u015flar Teksin Mersin sayesinde kent merkezine gelmek zorunda kalmadan, tek bir numara (185) \u00fczerinden taleplerini iletebiliyor. Milyonlarca \u00e7a\u011fr\u0131yla vatanda\u015flar\u0131n talep, \u015fikayet ve \u00f6nerilerini alan Teksin Mersin, anl\u0131k \u00e7\u00f6z\u00fcmleri ile vatanda\u015flar\u0131n huzuru ve refah\u0131 i\u00e7in aral\u0131ks\u0131z g\u00f6rev yap\u0131yor. Mobil uygulama sayesinde talep, \u015fikayet ve \u00f6nerilerin yan\u0131 s\u0131ra B\u00fcy\u00fck\u015fehir’in t\u00fcm hizmetlerinden haberdar olma \u015fans\u0131 bulan vatanda\u015flar, kente dair her \u015feyi bir \u00e7a\u011fr\u0131 ve ‘tek t\u0131kla’<\/em><\/strong>\u00f6\u011frenebiliyor. Vatanda\u015f, hizmet, eri\u015filebilirlik ve \u015feffafl\u0131k odakl\u0131 \u00e7al\u0131\u015fan Mersin B\u00fcy\u00fck\u015fehir Belediyesi, ihtiya\u00e7 ve taleplere y\u00f6nelik h\u0131zl\u0131 \u00e7\u00f6z\u00fcmleri \u00fcretmeye 2026 y\u0131l\u0131nda da devam edecek.<\/p>\n\n\n\n

Ba\u015fer: “Teksin, vatanda\u015flarla aram\u0131zdaki k\u00f6pr\u00fcy\u00fc \u00e7ok sa\u011flam kurdu”<\/strong><\/p>\n\n\n\n

Teksin Mersin \u0130leti\u015fim Merkezi’nin vatanda\u015flar taraf\u0131ndan kan\u0131ksand\u0131\u011f\u0131n\u0131 ve ileti\u015fimlerin artarak devam etti\u011fini dile getiren Mersin B\u00fcy\u00fck\u015fehir Belediyesi Bas\u0131n, Yay\u0131n ve Halkla \u0130li\u015fkiler Dairesi Ba\u015fkan\u0131 Ezgi Ba\u015fer, kesintisiz hizmet odakl\u0131 \u00e7al\u0131\u015f\u0131ld\u0131\u011f\u0131n\u0131 vurgulad\u0131. \u00c7a\u011fr\u0131lar arac\u0131l\u0131\u011f\u0131yla ger\u00e7ekle\u015fen g\u00f6r\u00fc\u015fmelerin her y\u0131l y\u00fczde 15’lik bir art\u0131\u015fla devam etti\u011fini ifade eden Ba\u015fer, “\u0130statistiki verilerimize bakt\u0131\u011f\u0131m\u0131zda, Ba\u015fkan\u0131m\u0131z Vahap Se\u00e7er’in de bahsetti\u011fi gibi; Teksin, belediye ba\u015fkan\u0131n\u0131n ve kurumun vatanda\u015fla aras\u0131ndaki k\u00f6pr\u00fcy\u00fc \u00e7ok sa\u011flam kurdu. Yani vatanda\u015f\u0131n istekleri, talepleri, \u015fikayetleri \u00e7ok \u015feffaf ve \u00e7\u00f6z\u00fcm odakl\u0131 bir \u015fekilde gerekli yerlere yans\u0131yor. T\u00fcm bu veriler ba\u015fkanl\u0131k d\u00fczeyinde yer buldu\u011fu i\u00e7in, vatanda\u015f bizzat y\u00f6netime katk\u0131s\u0131n\u0131 da ortaya koymu\u015f oluyor”<\/strong> dedi.<\/p>\n\n\n\n

Teksin’in kentin verilerinin analizinde en \u00f6nemli kaynaklardan biri oldu\u011funa dikkat \u00e7eken Ba\u015fer, “Teksin, kentteki herhangi bir alanda nereye yat\u0131r\u0131m yap\u0131laca\u011f\u0131ndan, ‘burada bir b\u00f6lge alarm veriyor’<\/em> sonucuna ula\u015fmam\u0131za kadar bir\u00e7ok istatistik veriyi olu\u015fturan bir yer. Yani sadece \u00e7a\u011fr\u0131 kar\u015f\u0131layan, bu \u00e7a\u011fr\u0131lar\u0131 tasnifleyen bir yer de\u011fil. \u00d6nemi de asl\u0131nda burada ortaya \u00e7\u0131k\u0131yor”<\/strong> s\u00f6zlerini kaydetti.<\/p>\n\n\n\n

“2026’da da 7 g\u00fcn 24 saat esas\u0131yla \u00e7al\u0131\u015fmaya devam edece\u011fiz”<\/strong><\/p>\n\n\n\n

2026 y\u0131l\u0131nda da ayn\u0131 hassasiyet ve \u00f6zveri i\u00e7inde vatanda\u015flar ile bir arada olmaya devam edeceklerini s\u00f6zlerine ekleyen Ba\u015fer, hizmetlerde \u015feffafl\u0131k vurgusu yaparak, “Vatanda\u015flar\u0131m\u0131zdan iste\u011fimiz; her t\u00fcrl\u00fc \u015fikayetlerini ve \u00f6nerilerini, kendimizi geli\u015ftirmemiz i\u00e7in bize ula\u015ft\u0131rmalar\u0131d\u0131r. \u00c7a\u011fr\u0131lar\u0131nda ufkumuzu a\u00e7mas\u0131 ad\u0131na; \u015fehir i\u00e7in \u00f6neriler, hizmetlerle alakal\u0131 ele\u015ftiriler ve talepler olabilir. Vatanda\u015flar\u0131m\u0131z bize Alo 185 \u00c7a\u011fr\u0131 Merkezi’nden, Teksin uygulamam\u0131zdan oldu\u011fu gibi, ayn\u0131 zamanda WhatsApp ve sosyal medya mecralar\u0131m\u0131zdan da ula\u015fabilir. 2026 y\u0131l\u0131nda da hem MESK\u0130, hem de B\u00fcy\u00fck\u015fehir i\u00e7in 7 g\u00fcn 24 saat esas\u0131yla \u00e7al\u0131\u015fmaya devam edece\u011fiz”<\/strong> ifadelerini kulland\u0131.<\/p>\n\n\n\n

Vatanda\u015flar\u0131n t\u00fcm talepleri ‘Memnuniyetle’ kar\u015f\u0131lan\u0131yor<\/strong><\/p>\n\n\n\n

Teksin Mersin \u0130leti\u015fim Merkezi’nde \u00c7a\u011fr\u0131 Operat\u00f6r\u00fc olarak g\u00f6rev yapan \u00d6zge \u00d6ner C\u0131nd\u0131z, merkeze gelen \u00e7a\u011fr\u0131larda h\u0131zl\u0131 \u00e7\u00f6z\u00fcmleri odak ald\u0131klar\u0131n\u0131 vurgulayarak, kente dair her konuda vatanda\u015flar\u0131n yan\u0131nda olduklar\u0131n\u0131 belirtti. 2026 y\u0131l\u0131nda da ayn\u0131 \u00f6zveri ile \u00e7al\u0131\u015facaklar\u0131n\u0131 ifade eden C\u0131nd\u0131z, “Amac\u0131m\u0131z; Mersin halk\u0131n\u0131n problemine en h\u0131zl\u0131 \u015fekilde \u00e7\u00f6z\u00fcm bulmak ve destek olabilmek. 7 g\u00fcn 24 saat hizmet veren bir kurumuz. Bu anlamda vatanda\u015flar\u0131n her ihtiya\u00e7 duyduklar\u0131nda bir ‘Alo’<\/em> demeleri yeterli” <\/strong>dedi.<\/p>\n\n\n\n

Merkezde \u00c7a\u011fr\u0131 Operat\u00f6r\u00fc g\u00f6revini s\u00fcrd\u00fcren Sebile Eskili ise, vatanda\u015flarla kesintisiz bir ileti\u015fim kurduklar\u0131n\u0131n alt\u0131n\u0131 \u00e7izerek, “Bize hem te\u015fekk\u00fcr etmek, hem de problemlerini anlatmak i\u00e7in arayan vatanda\u015flar\u0131m\u0131z var. Hepsine birebir yard\u0131mc\u0131 olmaya \u00e7al\u0131\u015f\u0131yoruz. Buradan ald\u0131\u011f\u0131m\u0131z talepleri ilgili birimlere da\u011f\u0131t\u0131yor ve en h\u0131zl\u0131 \u015fekilde d\u00f6n\u00fc\u015f yapmaya \u00e7al\u0131\u015f\u0131yoruz. 2026 y\u0131l\u0131nda da vatanda\u015flar\u0131m\u0131za hizmet vermek i\u00e7in \u00e7al\u0131\u015fmalar\u0131m\u0131za devam edece\u011fiz”<\/strong> s\u00f6zlerine yer verdi.<\/p>\n\n\n\n

\u00c7a\u011fr\u0131 Operat\u00f6r\u00fc Nurg\u00fcl Kurto\u011flu da, merkez olarak belediye ile vatanda\u015f aras\u0131nda k\u00f6pr\u00fc g\u00f6revi g\u00f6rd\u00fcklerini vurgulayarak, “Vatanda\u015flarla empati kurarak, onlar\u0131 anlayarak ve dinleyerek yard\u0131mc\u0131 olmaya \u00e7al\u0131\u015f\u0131yoruz. Teksin ailesi ve tek merkezden \u00e7\u00f6z\u00fcm noktas\u0131 olarak, vatanda\u015flar\u0131m\u0131z\u0131n her zaman yan\u0131nday\u0131z”<\/strong> diye konu\u015ftu.<\/p>\n","protected":false},"excerpt":{"rendered":"

Mersin B\u00fcy\u00fck\u015fehir Belediyesi’nin, ‘Mersin Tek Noktadan \u00c7\u00f6z\u00fcm Merkezi’ slogan\u0131yla 2020 y\u0131l\u0131nda hayata ge\u00e7irdi\u011fi ‘Teksin Mersin \u0130leti\u015fim Merkezi’, 2025 y\u0131l\u0131nda da \u00e7\u00f6z\u00fcm odakl\u0131 yakla\u015f\u0131m\u0131yla vatanda\u015flar\u0131n yan\u0131nda olmaya devam etti. Vatanda\u015flar\u0131n kilometrelerce \u00f6teden dahi tek \u00e7a\u011fr\u0131 ile ula\u015fabildi\u011fi Teksin, 2025 y\u0131l\u0131nda 1 milyon 250 bin \u00e7a\u011fr\u0131y\u0131 yan\u0131tlad\u0131. Teksin Mersin, vatanda\u015flar\u0131n 7 g\u00fcn 24 saat boyunca 185 numaral\u0131 hatt\u0131 arayarak, ayn\u0131 […]<\/p>\n","protected":false},"author":2,"featured_media":49444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,5],"tags":[],"class_list":["post-49443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manset","category-mersin"],"views":3,"_links":{"self":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/49443"}],"collection":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49443"}],"version-history":[{"count":1,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/49443\/revisions"}],"predecessor-version":[{"id":49445,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/49443\/revisions\/49445"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/media\/49444"}],"wp:attachment":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=49443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=49443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}