Yurtta\u015f odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131n\u0131 uluslararas\u0131 standartlarla uyumlu hale getirerek ilklere imza atan Mersin B\u00fcy\u00fck\u015fehir Belediyesi, tescilli y\u00f6netim sistemleriyle hizmetlerini s\u00fcrd\u00fcr\u00fcyor. Uluslararas\u0131 standartlar\u0131n kente uyumunda \u00f6nc\u00fc belediye haline gelen B\u00fcy\u00fck\u015fehir, Kalite Y\u00f6netimi ve Kent Ara\u015ft\u0131rmalar\u0131 \u015eube M\u00fcd\u00fcrl\u00fc\u011f\u00fc koordinasyonunda s\u00fcrd\u00fcr\u00fclebilir kurumsal yap\u0131s\u0131n\u0131 g\u00fc\u00e7lendiriyor.<\/p>\n\n\n\n
B\u00fcy\u00fck\u015fehir, 6 entegre y\u00f6netim sistemiyle kaliteyi merkeze al\u0131yor<\/strong><\/p>\n\n\n\n Kaliteli ve g\u00fcvenilir hizmet anlay\u0131\u015f\u0131n\u0131 uluslararas\u0131 standartlara uygun hale getirerek kurumsal g\u00fcc\u00fcn\u00fc art\u0131ran B\u00fcy\u00fck\u015fehir; uygulad\u0131\u011f\u0131 sistemler sayesinde kurumsal haf\u0131zay\u0131 g\u00fc\u00e7lendirirken, s\u00fcre\u00e7leri de s\u00fcrd\u00fcr\u00fclebilir bir yap\u0131ya d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor. Uygulanan y\u00f6netim sistemleriyle riskler tespit edilerek gerekli \u00f6nlemler al\u0131n\u0131rken, kaynaklar\u0131n daha verimli kullan\u0131lmas\u0131 ve hizmet kalitesinin \u00f6l\u00e7\u00fclebilir hale getirilmesi sa\u011flan\u0131yor. Kalite, i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fi, \u00e7evre bilinci, enerji verimlili\u011fi ve vatanda\u015f memnuniyetini b\u00fct\u00fcnc\u00fcl bir \u015fekilde ele alan B\u00fcy\u00fck\u015fehir, 6 entegre y\u00f6netim sistemini de b\u00fcnyesinde bar\u0131nd\u0131r\u0131yor. ISO 9001 Kalite Y\u00f6netim Sistemi, ISO 14001 \u00c7evre Y\u00f6netim Sistemi, ISO 45001 \u0130\u015f Sa\u011fl\u0131\u011f\u0131 ve G\u00fcvenli\u011fi Y\u00f6netim Sistemi, ISO 50001 Enerji Y\u00f6netim Sistemi, ISO 39001 Yol Trafik G\u00fcvenli\u011fi Y\u00f6netim Sistemi ve ISO 10002 M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi’ne sahip olan B\u00fcy\u00fck\u015fehir, kaliteyi merkeze alan y\u00f6netim anlay\u0131\u015f\u0131n\u0131 ortaya koyuyor.<\/p>\n\n\n\n Sistem k\u00fclt\u00fcr\u00fc, t\u00fcm birimlerde daha g\u00fc\u00e7l\u00fc hale getiriliyor<\/strong><\/p>\n\n\n\n T\u00fcrk Standartlar\u0131 Enstit\u00fcs\u00fc (TSE) taraf\u0131ndan ger\u00e7ekle\u015ftirilen kapsaml\u0131 denetimler sonucunda tescillenen sistemlerini etkin bi\u00e7imde s\u00fcrd\u00fcren B\u00fcy\u00fck\u015fehir, d\u00fczenli i\u00e7 tetkiklerini de devam ettiriyor. B\u00fcy\u00fck\u015fehir ile s\u00fcre\u00e7ler tarafs\u0131z bir bak\u0131\u015f a\u00e7\u0131s\u0131yla de\u011ferlendirilirken, tespit edilen bulgular do\u011frultusunda d\u00fczeltici faaliyetler kararl\u0131l\u0131kla uygulan\u0131yor. B\u00fcy\u00fck\u015fehir’in bu kazan\u0131mlar\u0131 ile yurtta\u015flardan gelen talep, \u00f6neri ve \u015fikayetlerin etkin bi\u00e7imde y\u00f6netilmesi, enerji t\u00fcketiminin azalt\u0131lmas\u0131, \u00e7al\u0131\u015fan sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011finin korunmas\u0131, \u00e7evresel etkilerin minimize edilmesi ve trafik g\u00fcvenli\u011finin art\u0131r\u0131lmas\u0131 gibi konularda, uluslararas\u0131 standartlarda s\u00fcre\u00e7ler y\u00fcr\u00fct\u00fcld\u00fc\u011f\u00fc kan\u0131tlan\u0131yor.<\/p>\n\n\n\n G\u00f6reve geldi\u011fi 2019 y\u0131l\u0131ndan bu yana kalite ve g\u00fcvenilirlik konusunda vizyoner bir bak\u0131\u015f a\u00e7\u0131s\u0131yla \u00e7al\u0131\u015fan Mersin B\u00fcy\u00fck\u015fehir Belediye Ba\u015fkan\u0131 Vahap Se\u00e7er; amac\u0131n belge say\u0131s\u0131n\u0131 art\u0131rmak de\u011fil, sistem k\u00fclt\u00fcr\u00fcn\u00fc t\u00fcm birimlerde daha g\u00fc\u00e7l\u00fc hale getirmek oldu\u011funu ortaya koyuyor.<\/p>\n\n\n\n \u015eahin: “S\u00fcrd\u00fcr\u00fclebilir bir y\u00f6netim anlay\u0131\u015f\u0131n\u0131 kurumsalla\u015ft\u0131rd\u0131k”<\/strong><\/p>\n\n\n\n B\u00fcy\u00fck\u015fehir’in kurumsal yap\u0131s\u0131n\u0131 sistematik bir \u015fekilde g\u00fc\u00e7lendirdi\u011fini belirten Kalite Y\u00f6netimi ve Kent Ara\u015ft\u0131rmalar\u0131 \u015eube M\u00fcd\u00fcr\u00fc J\u00fclide \u015eahin; kalite anlay\u0131\u015f\u0131n\u0131n standartlar\u0131 \u00f6l\u00e7mek, izlemek ve s\u00fcrekli iyile\u015ftirmek \u00fczerine kuruldu\u011funu vurgulad\u0131. Kurumsal haf\u0131zay\u0131 g\u00fc\u00e7lendirdiklerini ve 6 entegre sistem ile \u00e7al\u0131\u015ft\u0131klar\u0131n\u0131 ifade eden \u015eahin, “G\u00fcvenli\u011fi merkeze alan, veriye dayal\u0131 ve s\u00fcrd\u00fcr\u00fclebilir bir y\u00f6netim anlay\u0131\u015f\u0131n\u0131 kurumsalla\u015ft\u0131rd\u0131k. Bu yap\u0131n\u0131n s\u00fcrd\u00fcr\u00fclebilirli\u011fini sa\u011flamak amac\u0131yla d\u00fczenli i\u00e7 tetkikler ger\u00e7ekle\u015ftiriyor, s\u00fcre\u00e7lerimizi tarafs\u0131z bir bak\u0131\u015f a\u00e7\u0131s\u0131yla de\u011ferlendiriyor, bulgular\u0131 analiz ediyor ve d\u00fczeltici faaliyetleri kararl\u0131l\u0131kla uyguluyoruz”<\/strong> dedi.<\/p>\n\n\n\n “Amac\u0131m\u0131z, kurumsal kapasitemizi daha da y\u00fckseltmektir”<\/strong><\/p>\n\n\n\n \u0130\u00e7 tetkiklerin de kesintisiz s\u00fcrd\u00fc\u011f\u00fcn\u00fcn alt\u0131n\u0131 \u00e7izen \u015eahin, “Ger\u00e7ekle\u015ftirdi\u011fimiz toplant\u0131lar, sistemin canl\u0131 kalmas\u0131n\u0131 ve stratejik kararlar\u0131n veriye dayal\u0131 al\u0131nmas\u0131n\u0131 sa\u011flamaktad\u0131r. Yak\u0131n zamanda ‘M\u00fc\u015fteri Memnuniyet Y\u00f6netim Sistemi’<\/em> belgemizi de alarak, vatanda\u015f geri bildirimlerini daha sistematik ve \u00f6l\u00e7\u00fclebilir bir yap\u0131ya kavu\u015fturduk. Bu belge, hizmet kalitemizi \u00f6l\u00e7en ve geli\u015ftiren bir anlay\u0131\u015f\u0131, kurumsal g\u00fcvence alt\u0131na ald\u0131\u011f\u0131m\u0131z\u0131n g\u00f6stergesidir”<\/strong> diye konu\u015ftu.<\/p>\n\n\n\n Ayn\u0131 zamanda yeni hedeflerin belirlendi\u011fini ve \u00e7al\u0131\u015fmalar\u0131n s\u00fcrd\u00fc\u011f\u00fcn\u00fc s\u00f6zlerine ekleyen \u015eahin, “Amac\u0131m\u0131z belge say\u0131s\u0131n\u0131 art\u0131rmak de\u011fil, kurumsal kapasitemizi daha da y\u00fckseltmektir. Bu ba\u015far\u0131da, Ba\u015fkan\u0131m\u0131z Vahap Se\u00e7er’in vizyoner liderli\u011fi ve deste\u011fi belirleyici rol oynamaktad\u0131r. 6 y\u00f6netim sistemini entegre \u015fekilde y\u00f6neten, yol trafik g\u00fcvenli\u011fi alan\u0131nda T\u00fcrkiye’de \u00f6nc\u00fc konumda bulunan ve di\u011fer kurumlara da \u00f6rnek g\u00f6sterilen bir belediye olarak, \u00f6nc\u00fcl\u00fc\u011f\u00fcm\u00fcz\u00fc yeni hedeflerle daha da g\u00fc\u00e7lendirmeye devam edece\u011fiz”<\/strong> ifadelerini kulland\u0131.<\/p>\n","protected":false},"excerpt":{"rendered":" Yurtta\u015f odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131n\u0131 uluslararas\u0131 standartlarla uyumlu hale getirerek ilklere imza atan Mersin B\u00fcy\u00fck\u015fehir Belediyesi, tescilli y\u00f6netim sistemleriyle hizmetlerini s\u00fcrd\u00fcr\u00fcyor. Uluslararas\u0131 standartlar\u0131n kente uyumunda \u00f6nc\u00fc belediye haline gelen B\u00fcy\u00fck\u015fehir, Kalite Y\u00f6netimi ve Kent Ara\u015ft\u0131rmalar\u0131 \u015eube M\u00fcd\u00fcrl\u00fc\u011f\u00fc koordinasyonunda s\u00fcrd\u00fcr\u00fclebilir kurumsal yap\u0131s\u0131n\u0131 g\u00fc\u00e7lendiriyor. B\u00fcy\u00fck\u015fehir, 6 entegre y\u00f6netim sistemiyle kaliteyi merkeze al\u0131yor Kaliteli ve g\u00fcvenilir hizmet anlay\u0131\u015f\u0131n\u0131 uluslararas\u0131 […]<\/p>\n","protected":false},"author":2,"featured_media":52489,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-52488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manset"],"views":2,"_links":{"self":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/52488"}],"collection":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=52488"}],"version-history":[{"count":1,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/52488\/revisions"}],"predecessor-version":[{"id":52490,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/posts\/52488\/revisions\/52490"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=\/wp\/v2\/media\/52489"}],"wp:attachment":[{"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=52488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=52488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mersinkadingazetesi.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=52488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}